• Care Management Supervisor

    Job Locations US-MA
    Job ID
    # of Openings
    Job Type
    Regular Full-Time
  • Responsibilities

    Overlook Care, a proven leader in the field of elder care in Massachusetts, has an exceptional career opportunity for a Professional Geriatric Care Manager, Aging Life Care Manager, Social Worker or RN with a focus on Geriatrics and/or Mental Health.


    Duties and Tasks

    Clinical Supervision / Management

    • Provide weekly clinical supervision for both social work and nurse care managers in the field
    • Collaborate with Office Manager on creating and reviewing invoices/client statements and payroll
    • Train/orient new care managers
    • Collaborate with Client Relations Manager to promote and grow practice, facilitate and strengthen referral base and track out going referrals
    • Collaborate with Client Relations Manager on case assignment and quality assurance
    • Perform back up on call duties for practice
    • Conduct monthly team meetings
    • Plan quarterly trainings for staff
    • Conduct annual performance evaluations for care managers and office manager

    Duties of Care Manager (as needed) including:

    • Conduct comprehensive in-home assessments and draft written summaries of findings to provide to clients and/or families within two days of assessment.
    • Develop goal oriented written care plans within a week of the initial meeting with client, and provide to client and/or family.
    • Implement various components of the care plan and update care plan on a regular basis, as appropriate
    • Negotiate family dynamics to implement care plan. Work within existing family systems to ensure client's needs are met and families have the tools needed to communicate and work towards realistic goals
    • Communicate regularly with family members and appropriate professionals
    • Cultivate and maintain extensive knowledge of community resources available to older adults and those with disabilities
    • Collaborate with professionals and advocate for clients’ needs
    • Coordinate client’s medical providers and medications, collaborate with providers to ensure good communication and consistent disease management

    Key Competencies

    • Management and supervision skills
    • Assessment and Care Planning skills
    • Creativity and Ability to Solve Problems
    • Organization and Detail Orientation
    • Implementation, Follow-through, and Accountability
    • Time Management and Prioritization
    • Relationship Skills
    • Coaching and Mentoring
    • Excellent interpersonal and communication skills
    • Customer Focus/Customer Service
    • Self-directed and Initiative
    • Flexibility and Adaptability
    • Stress Management
    • Team Player





    Education and Experience

    • Masters Degree in Social Work, Gerontology, Psychology, Nursing, or related field
    • 5 years or more experience in the field of elder care or mental health setting
    • Demonstrated clinical knowledge of aging, dementia, and/or disabilities
    • Experience working with complicated family systems and family dynamics
    • Knowledge of local eldercare resources (preferred)
    • Experience working with mental health issues and coordinating services for clients with mental illness (preferred)
    • An equivalent combination of education and experience will be considered.


    • Computer skills and knowledge
    • Ability to write clear and professional notes
    • On-call availability team rotation
    • Possess qualifications for certification
    • Ability to function effectively in a group setting/team player
    • Ability to travel to different locations across Eastern/Central Massachusetts

    This position will be a 40 hour benefitted position.

    Company Overview

    Why choose the Overlook

    • The Overlook offers a great working environment .
    • We offer an excellent benefits package for full and part time positions including; medical, dental, vision and life insurance (effective on day one), a 401(k) retirement savings plan, tuition assistance, and paid time off.
    • Daycare and Fitness center on site available to all employees.
    • Referral bonuses.
    • Employee appreciation events.


    Located on a beautiful 450 acre campus in Charlton, Massachusetts, The Overlook Retirement Community and Health Center offers 221 independent living residences and a complete continuum of care including post-acute, assisted living, memory care, CARE management services, and skilled nursing for long and short-term care needs. The Overlook sponsored by the Masonic Health System of Massachusetts has a proud tradition of service since 1911.



    We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage all applicants of all ages.


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