Hospital Liaison

Job ID
# of Openings
Job Type
Regular Full-Time


The Hospital Liaison will be responsible for building and maintaining relationships across hospitals, nursing homes, and rehabilitation facilities to market the services of The Overlook Health Center and Briarwood/Knollwood to generate referrals and increase admissions. The HCL is responsible for meeting and or exceeding referral and census goals. The HCL must be highly organized, strategy driven, flexible and possess the ability to understand and act accordingly to market variables.  The HCL must have the ability to interact with all customers, both internal and external with the professionalism and diplomacy necessary to portray The Overlook Health Center and Knollwood Nursing Center in a positive manner. Must possess superlative communication and interpersonal skills across all levels while maintaining sensitivity to patient/provider needs. The HCL must present in a professional and positive manner in all venues, events and functions.

  • Monitor and respond to referral alerts from multiple referral management systems
  • Review screens to determine if the referral meets SNF requirements. Ensure units have all necessary equipment and required authorizations prior to admission
  • Coordinate with Case Managers and Social Workers on transitioning referral to accepting facility
  • Meet with referral patients to answer any questions regarding admission process
  • Provide clinical evaluations and placement navigation for The Overlook and its affiliates (including skilled nursing, enhanced living, and assisted living)
  • Maintain existing accounts with site visits and develop new relationships with case managers, physicians, nurses, and other referral sources
  • Coordinate and attend related trade shows, conferences, and community events for marketing purposes


  • Bachelor’s degree preferably in marketing or health care related field preferred.
  • Current license in Massachusetts as a LCSW, LICSW, RN or LPN desirable.
  • Experience in long term care screening, home care, hospice and/or sales experience a plus.
  • Minimum of five years of sales and marketing experience working in a health care field.
  • Proficient in software platforms: Curaspan, All-Scripts, Microsoft Word, Excel, data collections/management systems and CRM platforms.

Company Overview

Why choose the Overlook

  • The Overlook offers a great working environment
  • We offer an excellent benefits package for full and part time positions including; medical, dental, vision and life insurance (effective on day one), a 401(k) retirement savings plan, tuition assistance, and paid time off.
  • Daycare and Fitness center on site available to all employees.
  • Referral bonuses.
  • Employee appreciation events.


Located on a beautiful 450 acre campus in Charlton, Massachusetts, The Overlook Retirement Community and Health Center offers 221 independent living residences and a complete continuum of care including post-acute, assisted living, memory care, CARE management services, and skilled nursing for long and short-term care needs. The Overlook sponsored by the Masonic Health System of Massachusetts has a proud tradition of service since 1911.



We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage all applicants of all ages.


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